Terms of service

What we do

Certeza Health guides nurses trained outside the United States through the process of obtaining a state license to practise there. We prepare and file your paperwork, pay the bodies involved, tell you which step you are on and answer when something gets stuck.

What we are not

We do not issue licenses. The state board of nursing issues them, decides on its own criteria and may ask for whatever it considers necessary. We prepare the file and answer what they ask, but the decision is not ours and we cannot speed it up.

We are not a law firm and we do not give legal or immigration advice. This service ends at your license. It does not include a visa, it does not include a work permit and it does not include finding you a job in the United States.

We are not the agency that evaluates your credentials nor the company that runs the exam. Those are independent bodies with their own rules, their own timelines and their own forms, which sometimes change without notice.

The diagnosis

The diagnosis costs $75 and is paid once. What you are buying is an answer about your specific case: whether your degree passes, which state fits it, what you will be missing and how long it would take. The answer may be no, and if it is we give it to you in writing and with the reason.

The work of the diagnosis is the review itself, so it is charged just the same when the answer is no — which is precisely why we are able to say no. If the answer is yes and you decide to go ahead, the $75 comes off the first payment of the program.

The program and how it is paid

The full program costs $4,299, all-inclusive through your license. What the state board, the exam and the translations charge comes out of that price and not on top of it. If one of those third parties raises its fee while your program is running, we absorb the difference. If the process requires a step that was not foreseen, we pay for it within that same price.

There are two exceptions and both are named before you sign. The first is VisaScreen: your employer asks for it for the visa, the board does not ask for it for the license, and the board issues your license without it; that is why it sits outside a price that ends at the license. For the visa it is mandatory and there is no way around it. We put the file together and run the whole process at no charge for that work, but its fee is not inside this price: you pay it directly, at cost with no markup, and at the end of the process.

The second is an academic deficiency: if your file returns one, the bridging courses that fix it are taught by a university and are not part of this price. When that shows up in the diagnosis we tell you there, not later.

You pay an amount upfront when the case opens and the rest in six monthly installments with no interest. The exact amounts, with their dates, reach you in writing before you sign and stay visible inside your account from day one.

What depends on you

Of the seven steps in the process, two are yours: gathering the documents your university has to issue and passing the NCLEX. We tell you exactly what to ask for and from whom, we prepare you and we warn you of every deadline, but you are the one who sits the exam.

The information and documents you give us have to be true and yours. A board that detects an altered document does not just reject a filing: it closes the door to that state for years. If we find that something is not authentic, we close the case and report it where required.

Timelines are estimates

The times we publish are typical durations, not commitments. A board that asks for an extra document, a university that is slow to issue a certificate or an exam passed on the second attempt all move the count. When that happens you see it in your account the same day, with the new date.

If you fall behind on a payment

We warn you five days before the due date, on the due date and three days after it. You have five days from the due date. After those five days the account is suspended and the process stops: we advance no step and pay no third party until the instalment is paid. This is not a penalty: the payments to the board, to Pearson and for the translations are fronted by us months before the instalment is collected, and we cannot carry them on an unpaid instalment.

What is suspended is the service, never what is yours. While the account is suspended the app opens a single screen, the payment one, because that is where the matter gets sorted out. The documents screen being closed does not mean we are holding anything: we delete no paper, what you uploaded is still yours, and if you ask for a copy meanwhile we send it. Nor are you left without a way to reach us: the app is suspended, never the WhatsApp. The moment the payment lands, everything reactivates the same day.

If you know you will not be able to pay an instalment, write to us before the due date: moving a date is something we can discuss. At thirty days late we call you, because by then there is something to talk about and not a message to send.

If you decide to stop

You can stop the process whenever you want by telling us in writing. Your documents are yours: we hand them over and tell you what state each filing was left in, so that you can pick it up on your own or with whoever you choose.

About the money: there are no refunds. What you pay covers work that starts on day one and payments to outside bodies — evaluation, board, exam — that are sent as your case advances and do not come back, because they leave our hands the day they are paid. So if you decide to stop, what has been paid up to that point is not refunded, in whole or in part. What you do take with you is everything that was built: your documents and the exact state of each filing.

Changes to these terms

If they change, the date above changes too and we tell you through the channels we already use. What you signed is governed by what you signed: a change published today does not alter a case opened yesterday.

Contact and governing law

These terms are an agreement with Global Hire Group LLC, with its address at 1390 N Expressway 77, Building 1, Brownsville, Texas 78520, United States, operating under the Certeza brand. Any question about them is answered through the same channel we already use with you, or in writing to hola@certezahealth.co. The agreement is governed by the laws of the State of Texas, United States.